![]() If you receive a 409, 403 or 400 error message, please click here for further instructions. You MUST create an account at, and then register your device to it in order for your information to be received by Virgin Pulse. Note: The Fitbit mobile application is NOT a substitute for creating an account at. Virgin Pulse uses a notification system to pull any new Fitbit data into your Virgin Pulse account as it becomes available on Fitbit's website. Once your Fitbit account is linked to your Virgin Pulse account, you can manually sync your Fitbit data to your Virgin Pulse account as often as you’d like.Your connection will be made successfully, and you’ll be redirected back to the Devices & Apps page, where there should be a link icon in the top right corner of the Fitbit section of the page.Virgin Pulse will only save and store your activity and sleep data. As you are already here, we assume that you are also facing the Virgin Pulse app not working issue, such as the Virgin Pulse app not opening or launching, app crashing or login issues or there might be an app loading issue. ![]() If you do not have all data options selected, you will receive an error message upon attempting to connect. *Note: All data options must be selected in order to be able to connect to Fitbit. On the next screen, confirm that all data options are checked off.If you are not already logged into your Fitbit account, you’ll need to enter your log-in details. You’ll be redirected to the Fitbit/Virgin Pulse application authorization page.Scroll down to locate the Fitbit section and click the Connect button.In the drop-down menu that appears, please select Devices & Apps. Log into your account on the Virgin Pulse member website.Make sure that you have created a Fitbit account and linked your Fitbit device (you can create an account via ). ![]()
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